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In this post, we’ll talk about the best virtual assistants to improve your customer service.

We’ll also describe the long-term benefits they may bring to your business.

This lets human agents focus their efforts on the heavy lifting. Globe Telecom automated their customer service via Messenger and saw impressive results.

The company increased employee productivity by 3.5 times.

Besides, virtual assistants only give a bit of information at a time.

This way they don’t tire customers with irrelevant and unnecessary information.

Chatbots can direct customers to a live agent if the AI can’t settle the matter.

Chatbots can strike up a conversation with any customer about any issue at any time of day.

They engage in friendly interactions with customers.

That is, they only respond to inquiries but don’t start chats.

AI chatbots can begin the conversation and inform customers about sales and promotions.


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